topic Re: Data roaming not working - extremely unhelpful in Mobile Services

Data roaming not working - extremely unhelpful

xwing — Tue, 29 Nov 2022 23:49:40 GMT

I'm in the US, with my UK phone, and data roaming not working is causing a very serious and costly disruption to my life.

Got enough data left. Got roaming and mobile data enabled (Android), got Travel add on (have confirmed by texting Travel to 150), turned airplane mode on/off....

I'm currently getting a "Sign in to network" notification (which can't be actioned in any meaningful way).

What else should I double check?? Any ideas much appreciated.

(Data worked ok yesterday. It doesn't today. Late PM in US, so guessing maybe fact it being after midnight in the UK had someting to do with it?)

I AM 100% CHANGING MY NETWORK ONCE BACK IN THE UK. This is extremely, extremely unhelpful.

Re: Data roaming not working - extremely unhelpful

James_B — Wed, 30 Nov 2022 07:47:56 GMT

Hi @xwing,

Welcome to the EE Community. 🙂

Which data add-on did you purchase?

Are you still able to make calls and send texts?

James

Re: Data roaming not working - extremely unhelpful

Chris_B — Wed, 30 Nov 2022 08:25:13 GMT

@xwing If it worked yesterday there is no reason it wouldn’t work today unless the network your connecting to has an issue. Have you tried just restarting the device?

Re: Data roaming not working - extremely unhelpful

Mills99 — Thu, 01 Dec 2022 06:36:07 GMT

Hi I have added on travel and world addons unfortunately I still can not make calls can you help?

Re: Data roaming not working - extremely unhelpful

Chris_B — Thu, 01 Dec 2022 07:14:46 GMT

@Mills99 Did you or have you ou enabled roaming from within your EE account settings? Purchasing add ons doesn’t enable roaming it’s just an add on for roaming.

Re: Data roaming not working - extremely unhelpful

bristolian — Thu, 01 Dec 2022 12:42:05 GMT

Does your phone show signal indicators of a local network, and are you able to make/receive calls/texts OK? That's a good test of the roaming facility being active on your EE account.

Anything beyond that is either account-specific (no bundle in place to cover the usage) or local-network related.

Re: Data roaming not working - extremely unhelpful

Mills99 — Thu, 01 Dec 2022 16:49:12 GMT

Yes I have drone that and I still can not use my phone it’s very frustrating

Re: Data roaming not working - extremely unhelpful

Jon_K — Thu, 01 Dec 2022 17:56:39 GMT

Hi @Mills99.

Do both roaming and international calls show as on in your My EE Account?

Have you got a signal on the phone?

Jon

Re: Data roaming not working - extremely unhelpful

Mills99 — Thu, 01 Dec 2022 20:51:21 GMT

Yes it shows on my EE account. I have service, and I can only receive text if I’m connected to someone’s internet.

Re: Data roaming not working - extremely unhelpful

Christopher_G — Fri, 02 Dec 2022 08:01:05 GMT

What kind of phone are you using, @Mills99?

Have you tried manually connecting to a different network?

Chris