topic Re: Issues with roaming - POLAND in Mobile Services

Issues with roaming - POLAND

claudiavfreda — Sun, 27 Nov 2022 16:02:53 GMT

Hi,
I put an English sim card from EE into my phone (old iPhone, reset etc.) at home in Poland and... nothing.
If someone from the UK just tries to call, they have information that my phone is turned off, the same way the other way around. I can't send an SMS.
The account was topped up, the SIM card activated in the UK (it worked there, on another phone) in Poland does not work at all.
Roaming enabled.

Any ideas what might not be working? It's not a phone issue.

Re: Issues with roaming - POLAND

XRaySpeX — Sun, 27 Nov 2022 17:02:46 GMT

Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Re: Issues with roaming - POLAND

Leanne_T — Mon, 28 Nov 2022 10:10:13 GMT

Hi @claudiavfreda

Just to add to @XRaySpeX question, when was the last time the SIM card was used in the UK?

Leanne 🙂

Re: Issues with roaming - POLAND

claudiavfreda — Mon, 28 Nov 2022 10:12:19 GMT

About a month ago in the Uk. It worked there

Re: Issues with roaming - POLAND

claudiavfreda — Mon, 28 Nov 2022 10:12:43 GMT

Ive been using it in the uk. It worked there

Re: Issues with roaming - POLAND

Leanne_T — Mon, 28 Nov 2022 10:13:53 GMT

Thanks @claudiavfreda

Did you make a call or send a text on the EE network?

Leanne.

Re: Issues with roaming - POLAND

claudiavfreda — Mon, 28 Nov 2022 10:33:49 GMT

In Uk - yes.

in poland - well, its not working, so - No.

Re: Issues with roaming - POLAND

Leanne_T — Mon, 28 Nov 2022 10:53:31 GMT

Using the SIM on the EE Network in the UK is what would activate the SIM card for you @claudiavfreda

Have you tried manually connecting to another network?

Leanne.

Re: Issues with roaming - POLAND

claudiavfreda — Mon, 28 Nov 2022 11:26:23 GMT

How do i do that?

Re: Issues with roaming - POLAND

Leanne_T — Mon, 28 Nov 2022 11:28:38 GMT

Go into Settings > Mobile Data > Network Selection and turn off automatic to see what networks are available and try them to see if you can connect @claudiavfreda

Leanne.