topic Can’t receive calls in Mobile Services

Can’t receive calls

Jukeboxjulie — Sun, 15 Aug 2021 10:43:01 GMT

my phone is telling callers it’s switched off. It’s not. It’s not on silent, airplane mode or do not disturb

Re: Can’t receive calls

Chris_B — Sun, 15 Aug 2021 11:30:54 GMT

@Jukeboxjulie Does it show a signal on the device? Have you tried just restarting the device?

Re: Can’t receive calls

Jukeboxjulie — Sun, 15 Aug 2021 14:31:13 GMT

Yes I’ve done a forced reset and got a signal. This has been occurring over the last 3 weeks.

Re: Can’t receive calls

Christopher_B — Sun, 15 Aug 2021 14:36:39 GMT

Hi @Jukeboxjulie

Welcome to the EE Community 😊

I hope you're well and having a nice weekend, other than this issue of course.

Could I please check what make and model phone you're using?

Thanks

Chris

Re: Can’t receive calls

Jukeboxjulie — Sun, 15 Aug 2021 14:38:31 GMT

I’m using an iPhone se

Re: Can’t receive calls

Christopher_B — Sun, 15 Aug 2021 14:41:54 GMT

Thanks @Jukeboxjulie, I would like to try doing something called a network refresh, to do that please follow the below instructions:

Step 1. Tap the Settings app on your iPhone.

Step 2. Tap General.

Step 3. Scroll down to find Reset and tap it.

Step 4. In the new window, select Reset Networking Settings and confirm the action.

Once you have followed these steps you will need to re-enter any WiFi passwords you have saved. Please let me know if this helps over the next couple of weeks.

Thanks

Chris

Re: Can’t receive calls

bristolian — Sun, 15 Aug 2021 16:19:50 GMT

Can you make outgoing calls ok?

Re: Can’t receive calls

Jukeboxjulie — Sun, 15 Aug 2021 17:30:54 GMT

Yes I can make calls no problem. I think it’s sorted now though thanks

Re: Can’t receive calls

Jukeboxjulie — Sun, 15 Aug 2021 17:36:45 GMT

I think that might have resolved it. Well, at least I’ve had a call off someone that couldn’t get through b4. I’ll monitor the situation.

thankyou

Re: Can’t receive calls

bristolian — Sun, 15 Aug 2021 17:38:09 GMT

For the benefit of other users who may come on this forum seeking a fix for the same issue, what was the resolution?

Re: Can’t receive calls

Jukeboxjulie — Sun, 15 Aug 2021 18:35:27 GMT

Resetting network settings appears to have worked

Re: Can’t receive calls

Leanne_T — Mon, 16 Aug 2021 07:00:04 GMT

Thanks for coming back and letting us know @Jukeboxjulie

Have a lovely day 🙂

Leanne.