topic Re: USA roaming in Mobile Services

USA roaming

Gs2079 — Sat, 26 Nov 2022 03:41:21 GMT

issues holding network in US. Roaming shows as on.
move used abroad many times

holds the network for 1 minute then goes to sOS

everything I read says text 150 but texts won’t deliver even on Wi-Fi. Can’t call either as no service

not sure what my options are

tried resetting

usually shocking issues with EE

Re: USA roaming

XRaySpeX — Sat, 26 Nov 2022 06:00:07 GMT

@Gs2079 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

Re: USA roaming

bristolian — Sat, 26 Nov 2022 10:42:28 GMT

@Gs2079 wrote:

issues holding network in US. Roaming shows as on.

Can you confirm that you mean the "international roaming" & "call abroad & premium rate" options are showing active in your myEE, as mentioned by the previous reply?

@Gs2079 wrote:

usually shocking issues with EE

There's been many issues posted lately regarding VoLTE roaming in the US, but these are as much for the local US networks to resolve.