topic Re: WiFi calling not working on one of two sims in Mobile Services

WiFi calling not working on one of two sims

Pottsy — Fri, 25 Nov 2022 16:12:44 GMT

I have 2 EE Sims in my S21 Ultra. I get WiFi calling on one SIM, but not the other. Both SIM cards are less than one year old, and WiFi calling is enabled in the phone for both Sims.

Any suggestions?

Re: WiFi calling not working on one of two sims

bristolian — Fri, 25 Nov 2022 17:05:01 GMT

Are both SIMs pay-monthly? Has WiFi-calling worked on both in the past?

Re: WiFi calling not working on one of two sims

Pottsy — Fri, 25 Nov 2022 17:17:56 GMT

Both are pay monthly. One is a new SIM on a huge business account, and it hasn't worked since I installed it. The other is my personal SIM which works fine.

Re: WiFi calling not working on one of two sims

Leanne_T — Sat, 26 Nov 2022 08:38:11 GMT

Hi @Pottsy

If this is not working for you, please call us on 150 and the team can get this looked into.

Leanne.

Re: WiFi calling not working on one of two sims

Pottsy — Sat, 26 Nov 2022 15:09:14 GMT

Thanks Leanne. I tried 150 today but they are closed for corporate account help until Monday, so will try then.

I do hope that this is not because it's a corporate account SIM card, but will update the thread when I find out.

Re: WiFi calling not working on one of two sims

Leanne_T — Sat, 26 Nov 2022 15:10:40 GMT

Please do let us know how you get on @Pottsy

Leanne.

Re: WiFi calling not working on one of two sims

Pottsy — Mon, 05 Dec 2022 20:05:48 GMT

It's a corporate SIM card, issued by my employer, and it has a data bar so WiFi calling is disabled. Just means the card/phone line is a waste of time as I have no signal at home.

Re: WiFi calling not working on one of two sims

Leanne_T — Tue, 06 Dec 2022 07:59:13 GMT

I see @Pottsy

If you let your employer know they may be able to get this activated for you with the corporate account manager.

Leanne.