topic Abroad in Mobile Services

Abroad

Rhi2011 — Fri, 25 Nov 2022 12:02:29 GMT

I am In Poland I have Poland included in my pack for no additional charges but my phone won't work, my husband is on my contract also and I'm having to hot spot off him?

Re: Abroad

Leanne_T — Fri, 25 Nov 2022 12:07:38 GMT

Hi @Rhi2011

Thanks for coming here.

Are you on a pay as you go pack or pay monthly contract plan with us?

Leanne.

Re: Abroad

XRaySpeX — Fri, 25 Nov 2022 12:45:05 GMT

Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Re: Abroad

Rhi2011 — Fri, 25 Nov 2022 17:41:59 GMT

Pay monthly

x.x.xxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Abroad

XRaySpeX — Fri, 25 Nov 2022 16:58:58 GMT

Did your current contract / upgrade start before 07/07/2021?

Re: Abroad

Leanne_T — Sat, 26 Nov 2022 07:10:27 GMT

Hi @Rhi2011

Thanks for coming back to us.

If you have a pay monthly account and currently abroad, could you check your roaming status by logging into your My EE account online go to Menu > Account Settings > Parental and Data Controls > Enable Roaming and also Call abroad, do they show as ticked?

Leanne.

Re: Abroad

Rhi2011 — Sat, 26 Nov 2022 12:34:15 GMT

Yes done that

R.A.Williams

Re: Abroad

Leanne_T — Sat, 26 Nov 2022 12:53:16 GMT

Did they show as ticked? @Rhi2011

Leanne.