topic Re: Wifi Calling doesn't work when connected to VPN in Mobile Services

Wifi Calling doesn't work when connected to VPN

ninaenuno — Thu, 24 Nov 2022 14:01:33 GMT

Hello Everyone,

I would like to ask if anyone knows if EE will block Wifi Calling if we are connected to a VPN?

I have tried now 3 different providers of VPN, Windscribe, SurfShark and now ExpressVPN, in all, as soon as I connected to the VPN the Wifi calling stops working and it changes to Vo-LTE.

Thanks

Re: Wifi Calling doesn't work when connected to VPN

Christopher_G — Thu, 24 Nov 2022 16:42:55 GMT

Hi @ninaenuno

Welcome to the community.

We can't guarantee that WiFi calling would work through a VPN service.

Chris

Re: Wifi Calling doesn't work when connected to VPN

ninaenuno — Thu, 24 Nov 2022 16:45:36 GMT

Hello @Christopher_G ,

Can you detail why is that the case so I can understand?

Re: Wifi Calling doesn't work when connected to VPN

XRaySpeX — Fri, 25 Nov 2022 00:22:29 GMT

EE cannot guarantee that WiFi calling works outside UK & if the VPN service is located overseas ...