topic Re: Re: Roaming in Mexico not working in Mobile Services

Re: Roaming in Mexico not working

Philg2 — Wed, 23 Nov 2022 13:04:31 GMT

Hi I'm currently in Mexico have a huawei p30 lite. Paid and activated roaming abroad. I have no connection to any network just emergency calls yet my mates phone is working. Help please urgently. Need to contact my elderly mother daily.

Re: Re: Roaming in Mexico not working

Leanne_T — Wed, 23 Nov 2022 13:13:13 GMT

Hi @Philg2

Thanks for coming here.

If you have a pay monthly account and currently abroad, could you check your roaming status by logging into your My EE account online go to Menu > Account Settings > Parental and Data Controls > Enable Roaming and also Call abroad, do they show as ticked?

Leanne.

Re: Re: Roaming in Mexico not working

Philg2 — Wed, 23 Nov 2022 13:27:28 GMT

Checked and both are on. Used my phone in Crete. No issues in June

Re: Re: Roaming in Mexico not working

Leanne_T — Wed, 23 Nov 2022 13:40:45 GMT

Thanks @Philg2

Have you tried manually connecting to a network?

Leanne.

Re: Re: Roaming in Mexico not working

cmealings — Wed, 23 Nov 2022 22:42:19 GMT

I have a similar problem. What do you do if under Data Controls there are no tickboxes for Enable Roaming and Call Abroad? I see these items but it just says to text ROAM to 150 to check if they are switched on, which I can't do without a network. Thanks.

Re: Re: Roaming in Mexico not working

Jon_K — Thu, 24 Nov 2022 08:23:23 GMT

Hi @cmealings.

Are you able to enable roaming in your My EE Account?

Do you have another phone you can use to get in touch with our Customer Care team?

Jon

Re: Re: Roaming in Mexico not working

Philg2 — Thu, 24 Nov 2022 12:47:01 GMT

Yes. No joy. Had chat with ee they have done something at their end. Reckon it will work in 24 hours wait and see.

Re: Re: Roaming in Mexico not working

Jon_K — Thu, 24 Nov 2022 14:43:10 GMT

It sounds like they've enabled roaming from their end, @Philg2.

Let us know how you get on.

Jon

Re: Re: Roaming in Mexico not working

Philg2 — Thu, 24 Nov 2022 15:37:13 GMT

Up and running. Working great. Went into settings and switched auto network off and browsed manually. Chose telecel and worked. Thanks everyone

Re: Re: Roaming in Mexico not working

Jon_K — Thu, 24 Nov 2022 15:38:24 GMT

That's great!

Thanks for letting us know, @Philg2.

Jon