topic Re: Damaged phone in Mobile Services

Damaged phone

Sam0 — Tue, 22 Nov 2022 13:38:08 GMT

Hi I made an insurance claim which I have been told was accepted! The replacement is the wrong phone. It's not been dispached yet so need to resolve this. I don't want a downgrade. Problem is my phone is damaged beyond use. I have no other way of contacting EE. The online chat doesnt seem to be working

Re: Damaged phone

Schockwave — Tue, 22 Nov 2022 14:24:21 GMT

@Sam0 , if you have Skype, there is a free number to ring. Live chat is available when customer service are not dealing with other customers over the phone:

https://ee.co.uk/contact-ee/account-billing/mobile

Re: Damaged phone

bristolian — Tue, 22 Nov 2022 19:13:08 GMT

You can contact EE CS from any working phone using 0800 0798586

Re: Damaged phone

Newbaby06 — Sun, 27 Aug 2023 11:18:50 GMT

I have not made a claim yet as it has just happened

Re: Damaged phone

Newbaby06 — Sun, 27 Aug 2023 11:19:29 GMT

How do I do this

Re: Damaged phone

Schockwave — Sun, 27 Aug 2023 11:24:02 GMT

@Newbaby06 , do you have insurance? How old is your phone and what is the problem with it?

Re: Damaged phone

Chris_B — Sun, 27 Aug 2023 11:31:36 GMT

@Newbaby06 if you have insurance on your device, then the paperwork that you received about your insurance will state how you can make a claim.