topic Re: Can't activate Roaming from Costa RicaI in Mobile Services

Can't activate Roaming from Costa RicaI

ChrisMarsh2 — Sat, 19 Nov 2022 17:35:18 GMT

I can't get text ROAM on 150 to work because I've put in. Costa Rica SIM.

I can't open my account on line ( It keeps saying you are now logged out ) even when I put in my correct email and password.

I can't call your helpline from abroad

I need to activate Roaming for my husband TODAY. Tried logging him in to my EE on my laptop ( with his correct email and password) but it keeps saying is logged out.

I know this isn't an urgent forum but I don't know what else to do.

Re: Can't activate Roaming from Costa RicaI

bristolian — Sat, 19 Nov 2022 17:46:58 GMT

Assuming you're on pay-monthly and have forgotten to enable roaming before leaving the UK, then you have 2 options.

If, for whatever reason, you're not able to activate "international roaming" & "call abroad & premium rate" via your myEE account or app, you will need to contact EE C/S to do so.

Either use another phone to call +44 7953 966250, or use a web-calling app such as Skype to call +44 800 0798586

Have you tried using another browser to access the online options?

Re: Can't activate Roaming from Costa RicaI

ChrisMarsh2 — Sat, 19 Nov 2022 18:56:15 GMT

Thank you. Yes we are on Pay monthly.
Would Zoom work as I don't have Skype?
Have tried phoning helpline on Whatapp but that didn't work.

Have tried re-registering both myself and my husband as it says
if been off line for >6 months then need to re-register. Both those didn't
work.
However did manage to get logged in myEE for my husband briefly but it
then logged itself out. Couldn't see when I was in it how to activate
roaming.

Unfortunately as I already said, I don't have my EE SIM in my phone as have
a costa rican SIM and don't have the little pin like device to pop the SIM
holder out of the phone.

Re: Can't activate Roaming from Costa RicaI

James_B — Sun, 20 Nov 2022 08:42:13 GMT

Hi @ChrisMarsh2,

Welcome to the EE Community. 🙂

Do you see any error messages before you're logged out of My EE?

Do you have the My EE app on your phone?

James

Re: Can't activate Roaming from Costa RicaI

ChrisMarsh2 — Sun, 20 Nov 2022 13:41:15 GMT

Thank you for replying. Yes my husband has EE app on his phone but when he
requested roaming on it , it said " forbidden to access that web page "
No error messages on laptop but I found out that it blocks you if you
iether haven't been on it for 6 months, so you have to re-register, or if
you've tried to get on it with wrong password too many times.
Problem now resolved as for some reason it now let him do it on his phone,
but was stressful and time wasting

Re: Can't activate Roaming from Costa RicaI

James_B — Sun, 20 Nov 2022 13:47:53 GMT

Glad you got it sorted @ChrisMarsh2

Thanks for the update.

James