topic New phone need my old number in Mobile Services

New phone need my old number

Maureen21 — Fri, 18 Nov 2022 14:36:34 GMT

Got new phone they said when I put the sim card inmy old number will come up it did not

Re: New phone need my old number

Leanne_T — Fri, 18 Nov 2022 15:44:57 GMT

Hi @Maureen21

Thanks for coming here.

Where did you purchase the upgrade?

Do you have two numbers showing in your My EE account?

Leanne.

Re: New phone need my old number

Schockwave — Fri, 18 Nov 2022 17:50:51 GMT

@Maureen21 , did you put your original SIM card in the new phone or was it a new SIM card? Do you still have the original SIM card? If so try that one and see if your number comes up.