topic Re: Roaming (Turkey) in Mobile Services

Roaming (Turkey)

hawkerpaul — Mon, 10 Oct 2022 13:47:47 GMT

I'm after some advice on what is the best way to do this.

My wife and I will be going to Turkey for 5 days next month. What is the best option to allow our phones to operate during our 5 days out there?

I appreciate that we will be outside of the EU, so wondering is there some sort of daily roaming top-up I can purchase, or would I need to purchase something for the month?

If so, how do I go about activating this? Will it need to be done immediately prior to us departing?

Thanks for any advice

Paul

Re: Roaming (Turkey)

Schockwave — Mon, 10 Oct 2022 14:31:32 GMT

@hawkerpaul , firstly make sure that you have roaming, call abroad and premium rate enabled in your account in settings, if you are unable to do so, you will have to call customer service to enable this.

Second, if you take a look here, you will see the charges for roaming in Turkey:

https://ee.co.uk/contact-ee/account-billing/mobile

Customer service can also help, but best to make sure you have it all set-up before going abroad.

Re: Roaming (Turkey)

hawkerpaul — Mon, 10 Oct 2022 15:21:10 GMT

Thanks @shockwave

I might be better off getting a data travel pass at £6.85 a day.

Does this include calls, or is this JUST for data? Is there something I can purchase for calls?

Also, would I be able to purchase these daily add-ons when I'm out there? Ie. whilst in Turkey will texting TRAVEL to 150 still work?

Thanks

Re: Roaming (Turkey)

James_B — Mon, 10 Oct 2022 18:03:25 GMT

Hi @hawkerpaul,

Yes, the Travel Data Pass is only for data use. You can add it before you travel, and you will only be charged on the days you use mobile data.

For calls, you can purchase World Select Talk and Text.

Hope this helps.

James

Re: Roaming (Turkey)

XRaySpeX — Mon, 10 Oct 2022 18:50:46 GMT

As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/turkeyandnortherncyprus .
(@Schockwave : You gave a Contact Us link instead of above)

If you are on contract, remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.

Re: Roaming (Turkey)

hawkerpaul — Fri, 18 Nov 2022 10:17:12 GMT

I will get charged in Turkey for taking an incoming call.

Does that mean I will also get charged for any SMS I receive? If so, if I opt in to WORLD, will this mean that the first text I receive will cost me £6.85?

Thanks

Paul

Re: Roaming (Turkey)

Leanne_T — Fri, 18 Nov 2022 10:41:50 GMT

Hi @hawkerpaul

There is no charge to receive a text message, please see charges for Turkey in our Roaming Costs Help page.

Have a lovely time, I recently returned from Turkey and the weather was amazing 🙂

Leanne.

Re: Roaming (Turkey)

hawkerpaul — Fri, 18 Nov 2022 12:12:21 GMT

Thank you very much @Leanne_T

Re: Roaming (Turkey)

Leanne_T — Fri, 18 Nov 2022 12:16:21 GMT

No problem @hawkerpaul 🙂

Leanne.