topic Re: My sons phone is on my account he used it abroad how do i take roaming abroad of in Mobile Services

My sons phone is on my account he used it abroad how do i take roaming abroad of

Morna64 — Fri, 18 Nov 2022 09:20:25 GMT

My son used is mobile abroad and obviously I've been charged for that... What does he have to do to take roaming abroad off his phone as u can't afford any more extra charges... Please help ... Thank you

Re: My sons phone is on my account he used it abroad how do i take roaming abroad of

Katie_B — Fri, 18 Nov 2022 10:53:33 GMT

Hello @Morna64

Is it the Roam Abroad Pass? if yes, this is a 30-day rolling add-on and can be removed by texting STOP ROAMING PASS to 150 from the handset itself or by following these steps within your My EE account:

Log in to My EE or use the My EE app > Menu > Plans, Inclusive Extras & add-ons > select Inclusive Extras and follow the steps to remove the pass.

Katie 🙂

Re: My sons phone is on my account he used it abroad how do i take roaming abroad of

bristolian — Fri, 18 Nov 2022 19:00:32 GMT

To have the roaming facility enabled on a phone is free of charge, and once setup is best left inplace - if it's not broke, don't fix it.

Any reference to charges implies you have a billing add-on, the reply above has advised how you can remove these.