topic Re: Re: Can't receive sms from Australia in Mobile Services

Re: Can't receive sms from Australia

woodworkstuff — Wed, 16 Nov 2022 17:01:41 GMT

Hi - did you resolve this issue as we are having the same problem - can't get any help from bank in Australia and neither EE

Re: Re: Can't receive sms from Australia

bristolian — Wed, 16 Nov 2022 18:09:39 GMT

How long have you had this problem, is it something that's recently started? Are you in the UK or Australia?

Re: Re: Can't receive sms from Australia

woodworkstuff — Wed, 16 Nov 2022 19:12:40 GMT

Hi - I am in the UK, this is relatively recent - I haven't used the account much so the last time was around July. I don't recall doing anything differently, the phone is the same.

Re: Re: Can't receive sms from Australia

XRaySpeX — Wed, 16 Nov 2022 22:48:35 GMT

Are you on contract or PAYG?

Re: Re: Can't receive sms from Australia

bristolian — Wed, 16 Nov 2022 22:56:31 GMT

Can you receive text messages from UK numbers?

Re: Re: Can't receive sms from Australia

woodworkstuff — Thu, 17 Nov 2022 08:27:05 GMT

Hi - I am on PAYG

Re: Re: Can't receive sms from Australia

woodworkstuff — Thu, 17 Nov 2022 08:27:52 GMT

Hi - yes no problem and I can also receive texts from European numbers.

Re: Re: Can't receive sms from Australia

James_B — Thu, 17 Nov 2022 08:31:16 GMT

Hi @woodworkstuff,

Have you checked if your bank is able to send texts to international numbers?

Some OTP services have security restrictions that prevent PINs being sent internationally.

James

Re: Re: Can't receive sms from Australia

123EE — Thu, 17 Nov 2022 10:17:27 GMT

EE ran all of the checks, and it seems like the problem is not with EE - they couldn't even see texts trying to get through from Australia.

I resolved this eventually by speaking to the Australian bank, but I had to wait over an hour on hold - so I'd suggest using Skype or similar. They have sent me (in the post from Oz) a dongle thing that generates security codes, and I have to use that instead of getting a text from the bank. Some other Australian banks will give you a security password that you can use for online bank payments rather than having to get a code by text.

I think basically their systems have changed, and they can't dial overseas numbers to send texts any more (though they didn't confirm that).

HTH and good luck!

Re: Re: Can't receive sms from Australia

James_B — Thu, 17 Nov 2022 10:26:05 GMT

Thanks for sharing your solution @123EE 🙂

James

Re: Re: Can't receive sms from Australia

woodworkstuff — Thu, 17 Nov 2022 13:56:13 GMT

Thank you - I appreciate you getting back to me. I've spoken numerous times to the bank who also say it isn't their issue but will send me a dongle as you suggested. Unfortunately for me I need access to my bank now but that is a separate issue! Thanks again.