topic Re: No Service in Mobile Services

No Service

6543211 — Wed, 16 Nov 2022 17:10:48 GMT

I ordered a new phone through EE and done the network checks it’s saying I should have between 4/5 bars of service but I am getting between non and 1 bar phone calls have been hassle ever since is there anything I can do about this?

Re: No Service

bristolian — Wed, 16 Nov 2022 18:07:58 GMT

Have you got a PAYG phone or a pay-monthly one? Is this only happening in one location?

If so, check under "check status" on the website checker as well as the "check coverage" that I suspect you've done.

Re: No Service

6543211 — Wed, 16 Nov 2022 20:41:03 GMT

Hi no it’s contract phone and sim together and yes have checked the coverage and it’s everywhere

Re: No Service

bristolian — Wed, 16 Nov 2022 20:49:49 GMT

I'm not sure what you mean by "checked the coverage" in terms of the website options, but if you're having problems in multiple locations I would suspect a phone fault.

Do you have any friends or relatives who use EE locally, who you could compare service with? And potentially conduct a SIM-swap with.

Re: No Service

6543211 — Wed, 16 Nov 2022 21:02:43 GMT

Hi this is the page I have been using to check the service quality at my postcode it keeps coming back as 4 bars yet I’m sat here with one at my parents house. At my home address I’m not the only one who doesn’t get any with EE but other broadbands are fine. Should I give EE a call to discuss this?

Re: No Service

bristolian — Wed, 16 Nov 2022 22:20:09 GMT

The coverage checker has two options.. 1: "Check coverage" for predicted service, and 2: "Check status" for faults & issues.

Is the apparent degradation at this location a recent problem? The status-check option is ideal if so.