topic Re: underground wifi in Mobile Services

underground wifi

ee4534asdfdfg35 — Fri, 11 Nov 2022 18:09:05 GMT

Underground wifi doesn't work for me, I was on the phone for several hours while an engineer debugged the issue they said my account had an incorrect setting in the system and he would fix it. It didn't work. I called again 4 more times, followed the instructions and it still doesn't work. Every time I call I wait for 30 min talk to someone follow the instructions and nothing happens. Today someone told me they did a refresh of my account and I needed to restart the phone and still doesn't work. I'm able to see the network and connect to it but I get kicked out instantly with an "authentication error". My phone is a pixel 5. To be clear I followed every single instruction and it does not work :_(.

Re: underground wifi

Jon_K — Sat, 12 Nov 2022 08:50:51 GMT

Hi @ee4534asdffdfg35.

If you've tried all troubleshooting steps, the next thing to do would be for our Tech Gurus to raise an investigation ticket.

They would investigate the problem and get back to you when they had a resolution.

Jon

Re: underground wifi

ee4534asdfdfg35 — Wed, 16 Nov 2022 19:34:58 GMT

Yes please, create an investigation ticket.

Re: underground wifi

Jon_K — Thu, 17 Nov 2022 07:54:56 GMT

If you get in touch with our Tech Gurus they'll be able to do this, @ee4534asdfdfg35.

Just give us a call and they'll help you further.

Jon

Re: underground wifi

ee4534asdfdfg35 — Thu, 17 Nov 2022 08:55:15 GMT

I have called already 4 times, they told me to come to this forum... if I
call I'll be told to come here again, please file a support ticket already