topic Re: Network in South Africa in Mobile Services

Network in South Africa

clifford3 — Tue, 15 Nov 2022 08:46:51 GMT

I'm in South Africa and trying to connect to a local network, but get an automated message saying "Your SIM card does not allow connection to this network".

I have Roaming turned on and Select automatically, but no joy.

I can't text or call 150 as I have no network.

Any suggestions?

Thanks

Re: Network in South Africa

Northerner — Tue, 15 Nov 2022 08:53:12 GMT

Hi @clifford3

Can you log into your EE account and check roaming, international calls and text.

Thanks

Re: Network in South Africa

Schockwave — Tue, 15 Nov 2022 11:35:30 GMT

@clifford3 if you are unable to do what @Northerner has suggested, you can ring customer service using service like Skype for free:

https://ee.co.uk/contact-ee/account-billing/mobile

Re: Network in South Africa

bristolian — Tue, 15 Nov 2022 18:31:22 GMT

If you login to your myEE online account and can verify that both "interntional roaming" & "call abroad and premium rate" options are enabled, your SIM should be correctly configured on EE's UK network.

The standard advice in that scenario would then be to try alternative local networks.