topic Re: Roaming not workinh in Mobile Services

Roaming not workinh

Nick177 — Tue, 15 Nov 2022 08:21:52 GMT

Am in Dubai and my roaming not working

Purchased an extra yesterday and phone won’t work here

Re: Roaming not workinh

Northerner — Tue, 15 Nov 2022 08:36:30 GMT

Did you activate roaming on your account?

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Click on the person icon in the corner - Settings and Permissions - activate roaming abroad

Thanks

Re: Roaming not workinh

Nick177 — Tue, 15 Nov 2022 13:58:15 GMT

My phone has always worked overseas and is set up for calls away from uk. I purchased an add on yesterday to use phone for calls while in Dubai and it would appear that I’m blocked from using phone here in dubai. Can you help please.

Sent from my iPad

Re: Roaming not workinh

James_B — Tue, 15 Nov 2022 14:05:48 GMT

Hi @Nick177,

Are you able to receive calls and texts?

James

Re: Roaming not workinh

bristolian — Tue, 15 Nov 2022 18:35:05 GMT

@Nick177 wrote:
My phone has always worked overseas and is set up for calls away from uk. I purchased an add on yesterday to use phone for calls while in Dubai

The advice above in this thread from Northerner gives information on the checks needed to ensure your phone is correctly setup for international roaming.

It is that which enables access to local networks in foreign countries, and is different from adding a billing add-on. A billing add-on doesn't automatically enable the roaming facility.