topic Re: Phone in Mobile Services

Phone

Chillitallulah — Mon, 14 Nov 2022 12:33:59 GMT

Hi, I’m not receiving phone calls and need to receive to log in to my bank account. I don’t receive any calls

Re: Phone

Schockwave — Mon, 14 Nov 2022 12:58:30 GMT

Welcome to the community,

You should receive a text from your bank, not sure why you are not receiving calls.

What phone do you have? Have you checked your settings to make sure that you have not switched the sound off or set it to silent or do not disturb?

Re: Phone

Chillitallulah — Mon, 14 Nov 2022 13:03:15 GMT

Hi,
No I am not receiving calls from anyone it says welcome to ee mobile the person you are trying to reach isn’t available … I have tried calling my phone on multiple devices and it repeats this .

Sent from Outlook for iOS<>

Re: Phone

Schockwave — Mon, 14 Nov 2022 13:06:55 GMT

@Chillitallulah , are you sure your SIM card and account are active?

If you have Skype there is a free number to ring customer service:

https://ee.co.uk/contact-ee/account-billing/mobile

How long have you been with EE? Just wondering whether your SIM card has been activated.

Re: Phone

Chillitallulah — Mon, 14 Nov 2022 14:29:35 GMT

I think it’s almost been a year so it should be activated ?

Re: Phone

Schockwave — Mon, 14 Nov 2022 13:16:51 GMT

@Chillitallulah , if on pay as you go, when did you last make a chargeable call or text? This does not apply to contract phone/sim cards.