topic Re: London Underground in Mobile Services

London Underground

Levan1 — Fri, 11 Nov 2022 17:05:59 GMT

Can’t connect to London Underground Wi-Fi automatically, can do manually though, but it’s annoying. Can anyone help me with this issue please?

Re: London Underground

Jon_K — Sat, 12 Nov 2022 08:33:48 GMT

Hi @Levan1.

Have you tried forgetting the network then connecting again to see if this helps?

You can do this in Settings then WiFi on your phone.

Jon

Re: London Underground

Levan1 — Sat, 12 Nov 2022 08:40:49 GMT

Hi Jon, yes many times, didn’t help. Also tried resetting the network settings , no luck

Re: London Underground

Levan1 — Sat, 12 Nov 2022 08:42:25 GMT

Never had any problems with android before

Re: London Underground

Jon_K — Sat, 12 Nov 2022 09:53:15 GMT

Thanks @Levan1.

The next step would be to contact our Customer Care team so they can check your account.

They'll also be able to run through additional troubleshooting steps with you.

Jon

Re: London Underground

Levan1 — Sat, 12 Nov 2022 10:15:52 GMT

Hi Jon , I contacted customer service twice, first time the guy called Luke told me that he’s going to reset my account from his side, but I received text that my case is closed. Second time through the help chat , still no luck. Sorry to say but I had a feeling that She didn’t really understand anything

Re: London Underground

Jon_K — Sat, 12 Nov 2022 11:38:41 GMT

Thanks @Levan1.

Usually the next step after this would be to speak with our Tech Gurus so they can raise an investigation ticket. They would investigate this and get back to you with an outcome.

Jon

Re: London Underground

Levan1 — Sat, 12 Nov 2022 11:41:37 GMT

Hi Jon. Thanks for your help.How can I speak with tech guru?

Re: London Underground

Jon_K — Sat, 12 Nov 2022 11:55:02 GMT

You can just contact our Customer Care team and they'll put you through, @Levan1.

There isn't a direct contact number for them.

Jon

Re: London Underground

Levan1 — Sat, 12 Nov 2022 11:56:56 GMT

Thanks for your help Jon

Re: London Underground

Levan1 — Sun, 13 Nov 2022 00:28:57 GMT

No solution yet