topic Zone 8 and 60mins global add in Mobile Services

Zone 8 and 60mins global add

CRSB17 — Thu, 10 Nov 2022 16:16:55 GMT

Anyone know why 60min global add on doesn’t work in Cape Verde? All set up and confirmed before leaving the UK but any attempt to call the UK fails.

Re: Zone 8 and 60mins global add

XRaySpeX — Thu, 10 Nov 2022 16:37:44 GMT

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

Re: Zone 8 and 60mins global add

CRSB17 — Thu, 10 Nov 2022 19:35:19 GMT

Hi roaming activated before leaving UK. Reboot didn’t work but turning of automatic network joining did. I manually selected the network here and it is all working now.

thanks for your help.

Re: Zone 8 and 60mins global add

XRaySpeX — Thu, 10 Nov 2022 19:36:06 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.