topic Re: Not recieving Facebook SMS 2 Factor Authentication codes in Mobile Services

Not recieving Facebook SMS 2 Factor Authentication codes

lanakirkbride — Wed, 09 Nov 2022 07:43:26 GMT

Hi all!

Is anyone having issues with receiving the 2 Factor Authentication codes from Facebook when trying to log in? I have been having this issue since yesterday and have even been on with Samsung support and tried all their troubleshooting but it still won't work. I am receiving other texts normally.

I can't receive a one time password from Facebook and EE isn't a supported network.

Can anyone help?

Re: Not recieving Facebook SMS 2 Factor Authentication codes

Christopher_G — Wed, 09 Nov 2022 10:12:38 GMT

Hi @lanakirkbride

I would definitely suggest speaking to our Mobile Care team to see if they can look into this for you.

Chris

Re: Not recieving Facebook SMS 2 Factor Authentication codes

bristolian — Wed, 09 Nov 2022 12:32:31 GMT

@lanakirkbride wrote:

I can't receive a one time password from Facebook and EE isn't a supported network.

I vaguely recall coming across this previously - you can try selecting another network from FB's drop-down and see if that works.

But if FB are saying texts to EE aren't supported, the options are potentially limited.