topic Re: Why is EE so rubbish? in Mobile Services

Why is EE so rubbish?

Klacto — Sat, 05 Nov 2022 19:55:00 GMT

I was encouraged to move from BT to EE. I was sent a new SIM but now my 'phone number is different from the one I have used for many years for users trying to contact me by text message ?

Re: Why is EE so rubbish?

Chris_B — Sat, 05 Nov 2022 20:29:20 GMT

@Klacto If you requested to retrain your number your number will be ported over to that new sim. This should happen by Tuesday if you request to keep it.

Re: Why is EE so rubbish?

bristolian — Sat, 05 Nov 2022 20:34:54 GMT

Your number is transferred by requesting a PAC from your existing provider (BT) and giving it to your new provider (EE). Your number is then transferred the working day after you supplied the PAC.

Have you given EE your PAC, and if so when?

Re: Why is EE so rubbish?

Klacto — Sat, 05 Nov 2022 20:46:15 GMT

That's what they said a few weeks ago.

Re: Why is EE so rubbish?

Leanne_T — Sun, 06 Nov 2022 07:25:34 GMT

Hi @Klacto

Thanks for coming here.

If the number has not transferred, please call us on 150 and the team will get this looked into further for you.

Leanne.