topic Re: Roaming on pay monthly in Mobile Services

Roaming on pay monthly

Elizasmith2501 — Fri, 04 Nov 2022 18:16:59 GMT

I have been pay monthly customer for over 5 years. I upgraded my phone August 2021, as I usually do every 2 years.

Am I covered for free roaming in Spain?

Many thanks

Re: Roaming on pay monthly

Northerner — Fri, 04 Nov 2022 18:52:32 GMT

Hi @Elizasmith2501

Text ROAMING to 150 or check your EE app to ensure roaming is activated.

Thanks

Re: Roaming on pay monthly

bristolian — Fri, 04 Nov 2022 18:53:06 GMT

Take a read of https://ee.co.uk/help/help-new/roaming-and-international/using-your-device-abroad/what-impact-will-brexit-have-on-roaming - under "do these changes affect me"

For any re-contracting on or after July 7th 2021, you will either pay £2/day or choose to take the £11.40/month Roam Abroad pass.

Re: Roaming on pay monthly

XRaySpeX — Fri, 04 Nov 2022 18:58:31 GMT

No. You may use your usual UK allowances in the EU with up to 50 GB (contract) or 25 GB (PAYG) data per billing month if you have more. If on contract & your contract started after 07/07/2021 there'll be a £2 / day charge for using your UK allowances in EU or alternatively you may buy the Roam Abroad Pass for £11.40 / month charged pro-rata.

Re: Roaming on pay monthly

Elizasmith2501 — Fri, 04 Nov 2022 19:18:15 GMT

Many thanks!!

Re: Roaming on pay monthly

Elizasmith2501 — Fri, 04 Nov 2022 19:19:15 GMT

Many thanks for that. Thats helpful👍

Re: Roaming on pay monthly

XRaySpeX — Fri, 04 Nov 2022 20:08:11 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Roaming on pay monthly

Elizasmith2501 — Fri, 29 Nov 2024 16:48:38 GMT

I texted 150 on Thursday 28th on my phone and partners. Yet AGAIN my partners phone is not receiving roaming! I csnt speak to anyone in EE. The message link is a joke! I need the number ending 915 to be in roaming facility. I have tried all the hints etc online and at EE. Second time in 7 months EE haven't got it right !!

Re: Roaming on pay monthly

XRaySpeX — Fri, 29 Nov 2024 17:01:51 GMT

@Elizasmith2501 : What exactly did you text to 150?

Re: Roaming on pay monthly

Elizasmith2501 — Fri, 29 Nov 2024 17:18:47 GMT

If EE took time to read my message you woukd have read that I DID THAT on athursday 28th. This is 2nd time roaming isn't worked. What's going on. He's a pay monthly customer on my contract with EE

Re: Roaming on pay monthly

XRaySpeX — Fri, 29 Nov 2024 17:41:43 GMT

EE isn't reading your msgs. This is a user discussion group whereby users try to help each other.