topic Re: Re: Cannot use internet with mobile data in Mobile Services

Re: Cannot use internet with mobile data

Karja26 — Tue, 25 Oct 2022 08:35:23 GMT

I'm having the same problem every time I leave the house or office (anywhere with a wifi connection) I cannot access any of my apps, the internet etc, but I can make calls.

I've restarted and reset my phone numerous times, will work for a while and then it will start acting up again.

(I have an ios)

Re: Re: Cannot use internet with mobile data

Christopher_G — Tue, 25 Oct 2022 10:49:15 GMT

Hi @Karja26

Welcome to the community.

Do you have an active data allowance? Is mobile data switched on in your mobile settings? Tap Settings > Mobile Data.

Chris

Re: Re: Cannot use internet with mobile data

Karja26 — Tue, 25 Oct 2022 11:05:51 GMT

Hi @Christopher_G

Thank you 🙂

I'm on a contract with EE, so everything is unlimited. My mobile data is switched on and on the apps that I like using outside of the wifi connection.

Re: Re: Cannot use internet with mobile data

Christopher_G — Tue, 25 Oct 2022 11:10:44 GMT

Thanks @Karja26

Are there any known network maintenance works in your area? You can check the status of the network on our coverage checker.

Chris

Re: Re: Cannot use internet with mobile data

Karja26 — Tue, 25 Oct 2022 11:16:21 GMT

Hey

It says excellent "coverage indoors / outdoors" when on 4g, and for 5g "good coverage outdoors, but weak or no coverage indoors".

I'm currently hooked up to the wifi but as soon as I take it off nothing works.

Re: Re: Cannot use internet with mobile data

Christopher_G — Tue, 25 Oct 2022 11:18:20 GMT

What about the 'check status' button, @Karja26?

Chris

Re: Re: Cannot use internet with mobile data

Karja26 — Tue, 25 Oct 2022 11:21:08 GMT

says "no known problems"

Re: Re: Cannot use internet with mobile data

bristolian — Tue, 25 Oct 2022 11:42:32 GMT

Does your phone show 4G-calling/VoLTE when you have problems using mobile data?

Re: Re: Cannot use internet with mobile data

thomo2810 — Fri, 04 Nov 2022 13:52:10 GMT

Says no service