topic Re: Billing in Mobile Services

Billing

GreenHoward — Tue, 01 Nov 2022 18:19:18 GMT

Ive payed my overdue bill but my services are still suspended and i cant call 150 because my services arnt back

Re: Billing

Chris_B — Tue, 01 Nov 2022 18:24:01 GMT

@GreenHoward Now you’ve paid your bill it can take up to 24 hours before you get a work in service again.

Re: Billing

GreenHoward — Wed, 02 Nov 2022 03:08:49 GMT

normally it only takes about a hour to come back but this time its been about 10 hours now and i still havent got my services back and on my app its saying pay bill still but its already been payed

Re: Billing

Leanne_T — Wed, 02 Nov 2022 08:22:04 GMT

Hi @GreenHoward

Thanks for coming to the community.

If you call us from any other phone on 0800 079 8586, the team will get this looked into for you.

Leanne 🙂

Re: Billing

GreenHoward — Wed, 02 Nov 2022 11:27:41 GMT

I can’t call at all it won’t let me because my services are still suspended

Re: Billing

BrendonH — Wed, 02 Nov 2022 11:32:55 GMT

Then you need to use another phone to call it

Re: Billing

GreenHoward — Wed, 02 Nov 2022 15:04:43 GMT

I’ve rang up and it says I need to pay £150 to get my stuff back but all my bills are payed

Re: Billing

Leanne_T — Wed, 02 Nov 2022 15:26:55 GMT

Hi @GreenHoward

Thanks for coming back to us.

Is this the amount you paid recently?

Is the payment showing as pending with your bank?

Leanne.

Re: Billing

GreenHoward — Thu, 03 Nov 2022 08:40:56 GMT

No this isn’t the amount payed and no it doesn’t on the ee app it even says it’s been payed and when we click make payment it doesn’t show a bill or anything but when I ring up it says pay a bill of £150

Re: Billing

Leanne_T — Thu, 03 Nov 2022 08:42:34 GMT

Thanks @GreenHoward

I would suggest giving us another call to get this looked into further and see what the payment is for.

Leanne.