topic Re: Re: My EE Maintenance Wednesday 02 November 2022 in Mobile Services

Re: My EE Maintenance Wednesday 02 November 2022

Mazza84 — Thu, 03 Nov 2022 03:44:15 GMT

Is this why we have been left on arrival at New Zealand today without any access to data , internet etc the ‘roaming further’ arranged weeks ago with your customer service is not working? Been to phone sop here for advice and they couldn’t help. Very stressful!!! Please reply and hopefully put my mind at rest

Re: Re: My EE Maintenance Wednesday 02 November 2022

XRaySpeX — Thu, 03 Nov 2022 04:05:40 GMT

@Mazza84 : Probably not!

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

Re: Re: My EE Maintenance Wednesday 02 November 2022

Chris_B — Thu, 03 Nov 2022 07:35:10 GMT

@Mazza84 Account maintenance will not affect your network connection.