topic Re: Calls not working in Australia in Mobile Services

Calls not working in Australia

Weebobby — Thu, 03 Nov 2022 00:39:11 GMT

Hi I am currently in Australia and I paid EE the £10 Add on before we left unfortunately I can’t make or receive any calls has anyone got any advice I’ve also turned roaming on

Re: Calls not working in Australia

Julz60 — Thu, 03 Nov 2022 02:23:20 GMT

I’ve got exactly the same problem. I spoke to EE in the UK last night and I’m now showing as being on Vodafone AU network but still can’t call or text. I’m going to a phone shop here today to see if they can help me. Good luck, I hope you get sorted.

Re: Calls not working in Australia

XRaySpeX — Thu, 03 Nov 2022 02:44:12 GMT

@Weebobby : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.