topic Re: Santander banking issues in Mobile Services

Santander banking issues

RedRocket — Tue, 01 Nov 2022 10:30:30 GMT

Since last Monday I've been unable to logon to my Santander banking. We're on a Huawei 535 4g router with EE data sim. Before that it was fine. I went back and forth with Santander who did all their tests and checks and came back at the end of the week to say it was something to do with EE.

I also use Barclays banking and that's absolutely fine.

As of this morning I'm now getting similar errors when trying to logon to Xero.

Has there been an update or something that will have affected this please? Anything I need to do? Or does this need to be pushed to the tech team?

Thanks.

Re: Santander banking issues

XRaySpeX — Tue, 01 Nov 2022 11:01:22 GMT

Isn't Santander sending an OTP via an SMS to your router?

Re: Santander banking issues

RedRocket — Tue, 01 Nov 2022 11:19:25 GMT

No - it's a router so has no screen or other way in which to receive a message. This has only been happening since last Monday - before that it was fine. I logged on via the usual web page with my details. The only time I get an OTP is if I'm making a change which comes through to my phone.

Since last Monday I can only log on if I go in via a hotspot with my phone.

Thanks

Re: Santander banking issues

XRaySpeX — Tue, 01 Nov 2022 11:33:30 GMT

Most of these mobile routers can do texts. You read them by logging into the router itself. Does it have an envelope light on it?

However, as you say, if the bank was sending an OTP it would have it down as to be sent to your phone.

Re: Santander banking issues

RedRocket — Tue, 01 Nov 2022 12:08:02 GMT

No, no envelope icon.

I get the following messages. The first one sometimes, and the second one always (or something similar that says "online banking isn't available", but mostly that one.

(In fact, in order to upload these images I had to log onto my hotspot - it just kept erroring otherwise.)

Re: Santander banking issues

Jon_K — Tue, 01 Nov 2022 14:51:07 GMT

Hi @RedRocket.

I'd recommend reporting this to out Tech Team.

They'll be able to check your account and help you with this.

Jon

Re: Santander banking issues

RedRocket — Tue, 01 Nov 2022 15:06:36 GMT

Thank you @Jon_K and thanks too for your input @XRaySpeX

Edit: I've had a look and can't see so far how to report to the tech team online. Do you have any ideas how please?