topic Re: Turn off roaming pass in Mobile Services

Turn off roaming pass

Jenjen259 — Tue, 05 Jul 2022 15:07:58 GMT

I took out a Roam Abroad Pass to go to Greece and now want to turn it off, how do I do this please? I can't find it anywhere, and texting STOP TRAVEL to 150 didn't work, thanks for your help 🙂

Re: Turn off roaming pass

XRaySpeX — Tue, 05 Jul 2022 15:12:24 GMT

@Jenjen259 : Text STOP ROAMING PASS to 150.

Re: Turn off roaming pass

Jenjen259 — Tue, 05 Jul 2022 15:33:43 GMT

Thank you, I ended up having an online chat and they've stopped it, but I think it should be a lot clearer that's all you have to do, still at least I know for next time 🙂

Re: Turn off roaming pass

Leanne_T — Tue, 05 Jul 2022 15:36:35 GMT

Thanks for letting us know this is sorted now @Jenjen259

You can find full information in our How do I get the Roam Further Pass?, Help page for the pass and stopping this 🙂

Leanne.

Re: Turn off roaming pass

XRaySpeX — Tue, 05 Jul 2022 16:45:13 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

Re: Turn off roaming pass

ajono — Sun, 30 Oct 2022 11:32:31 GMT

The information that everyone is looking for is at https://care.ee.co.uk/ee_roaming - "If you want to remove your Roam Abroad Pass, text STOP ROAMING PASS to 150"

Re: Turn off roaming pass

APer — Mon, 07 Nov 2022 20:44:29 GMT

I have just been advised that you have to ring customer services to stop if you have used self service to set up. I have ended up paying an extra month as I was no aware of this

Re: Turn off roaming pass

Christopher_G — Tue, 08 Nov 2022 07:32:39 GMT

Hi @APer

Did you try the text message options above?

Chris

Re: Turn off roaming pass

Colhun — Sun, 05 Mar 2023 15:07:56 GMT

I’ve just done that and it didn’t work. I got the “We didn’t quite catch that” response. EE are an absolute disgrace.

Re: Turn off roaming pass

XRaySpeX — Sun, 05 Mar 2023 15:39:40 GMT

@Colhun : Are you on contract or PAYG?

Re: Turn off roaming pass

Colhun — Sun, 05 Mar 2023 16:39:03 GMT

Contract

Sent from my iPhone

Re: Turn off roaming pass

Jon_K — Mon, 06 Mar 2023 07:29:08 GMT

Hi @Colhun

If the text option isn't working, can you try getting in touch with our Customer Care team either via live chat or by calling?

They'll be able to access your account and help you further.

Jon

Re: Turn off roaming pass

Colhun — Mon, 06 Mar 2023 07:32:03 GMT

Thank you. I was, eventually, able to speak to someone on technical
support who was, I think, able to resolve the issue. It wasn’t easy though!
Colin

Re: Turn off roaming pass

Jon_K — Mon, 06 Mar 2023 07:33:31 GMT

Thanks for letting us know, @Colhun

Jon

Re: Turn off roaming pass

cormackwood — Mon, 20 Mar 2023 11:38:10 GMT

I keep sending STOP ROAMING PASS to 150 but it just asks me what country I am going to !!

Tried calling, no human to speak to????????

Re: Turn off roaming pass

Katie_B — Mon, 20 Mar 2023 12:01:25 GMT

Hi @cormackwood.

I am sorry to hear this is happening.

Are you currently in the UK?

What contact number are you calling?

Katie

Re: Turn off roaming pass

cormackwood — Wed, 22 Mar 2023 14:26:17 GMT

Yes I am in UK, texting to 150

Re: Turn off roaming pass

James_B — Wed, 22 Mar 2023 14:49:34 GMT

Hi @cormackwood,

Is the Roam Abroad Pass currently active on your phone number?

What is the full response you receive when you text STOP ROAMING PASS to 150?

James

Re: Turn off roaming pass

PjBuchanan — Thu, 30 Mar 2023 08:45:27 GMT

this no longer works.

Re: Turn off roaming pass

Katie_B — Thu, 30 Mar 2023 08:51:48 GMT

Hi @PjBuchanan.

Are you trying to stop your Roam Abroad Pass?

Katie