topic Re: Call forwarding while abroad in Mobile Services

Call forwarding while abroad

Ma126 — Sat, 29 Oct 2022 11:21:13 GMT

Call forwarding not working while abroad

i wanted to forward all my calls to a UK landline number.

it will work while in the UKJ, however it will stop working once i travelled

While abroad i tried to connect to multiple local network providers while abroad, however it doesn’t work

Re: Call forwarding while abroad

Jon_K — Sat, 29 Oct 2022 13:23:44 GMT

Hi @Ma126.

What happens to your calls when you're abroad and it's set up?

Do they go to voicemail?

Jon

Re: Call forwarding while abroad

Mtaleb9170 — Mon, 14 Nov 2022 17:25:41 GMT

Hello I have same problem,

Now I am outside of UK and I want to forwards my calls to UK number. When someone calls me directly go to voice mail

Re: Call forwarding while abroad

_MrR_ — Mon, 14 Nov 2022 23:58:26 GMT

So if you guys are wanting to divert all your incoming calls to another number (working on the assumption you're on postpaid / contact accounts rather than prepaid where this doesn't work) then you need to type into your phone

**21* NUMBER YOU WISH TO DIVERT TO then # - then dial like you would a phone call

e.g.: **21*020xxxxyyyy# (dial)

That is the network setting to divert all calls to that number without trying to reach your phone first. To remove this divert when back in the UK, call ##21# from your phone then dial - this removes it.

If you're still having problems and calls are forwarding to voicemail and you don't want them too. You can cancel all diverts on your line by calling ##002# (then dial). This removes all diverts meaning your phone will ring until the caller hangs up.