topic Re: No service in Tenerife in Mobile Services

No service in Tenerife

J30 — Thu, 27 Oct 2022 16:55:59 GMT

I have no mobile signal or internet in Tenerife. I have tried to add an add on for roam further but it’s still not working. I need the use of my phone immediately. Can you help to resolve this as soon as possible please? Thank you

Re: No service in Tenerife

J30 — Thu, 27 Oct 2022 17:03:10 GMT

Re: No service in Tenerife

XRaySpeX — Thu, 27 Oct 2022 17:18:09 GMT

@J30 : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.