topic Re: Re: Phone not working in cyprus in Mobile Services

Re: Phone not working in cyprus

MarioVersus — Sat, 22 Oct 2022 06:52:00 GMT

There is no signal whatsoever, I’ve enabled everything iPhone 12 Pro Max , please help , someone from EE ?? Any help ?

Re: Re: Phone not working in cyprus

James_B — Sat, 22 Oct 2022 07:27:46 GMT

Hi @MarioVersus,

Welcome to the EE Community. 🙂

Is roaming allowed in My EE? Go to Menu > Account Settings > Parental and Data Controls to check.

James

Re: Re: Phone not working in cyprus

MarioVersus — Sat, 22 Oct 2022 18:28:21 GMT

Hi James

everything was ok from my end , I had to contact EE so they did some changes from their end and now is working fine , but be aware , you need to do this before entering in a country , I don’t know how but you need to , not like me, arrived in Cyprus and no access to any data or calls , I had to ask left and right to borrow people’s phone to call the travel agent to pick me up from the airport etc…. Dangerous… good for me because I know the language 😬… so EE needs to be more careful when they provide the roaming and you pay for it …. NEEDS TO WORK!!!

Re: Re: Phone not working in cyprus

XRaySpeX — Sat, 22 Oct 2022 22:51:20 GMT

You needed to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.