topic Re: DONT USE EE in Mobile Services

DONT USE EE

Futurevodafone — Fri, 21 Oct 2022 17:15:26 GMT

Been having issues with my signal whether it be internet or phone. Phoned EE to get this resolved but didnt happen. Received a text saying my case was closed without it being resolved so phoned again and got told nothing they could do. Anyone looking for a reliable service DON'T USE EE

Re: DONT USE EE

Northerner — Fri, 21 Oct 2022 17:22:16 GMT

Hi @Futurevodafone

There is no account access on these forums so nobody knows what you were told.

Have you checked EE network status checker?

https://coverage.ee.co.uk/coverage/ee

What device do you have?
Did EE provide your device?
Are you on PAYG or pay monthly contract?
Can you access EE WiFi calling service?
Does this network issue happen in one location (at home) or everywhere?

Thanks

Re: DONT USE EE

bristolian — Fri, 21 Oct 2022 17:25:12 GMT

@Futurevodafone wrote:

Been having issues with my signal whether it be internet or phone.

is this fixed-line/home internet? Or mobile internet?

Re: DONT USE EE

Futurevodafone — Fri, 21 Oct 2022 17:30:59 GMT

Currently have the Galaxy S20 5g all up to date

Ee did provide the device aswell as the 5 others I have

Pay monthly devices

Dont understand why i should have to use wifi calling when im paying £68 a month for this device

And happening around my area

Re: DONT USE EE

Futurevodafone — Fri, 21 Oct 2022 17:31:48 GMT

@bristolian wrote:
@Futurevodafone wrote:
Been having issues with my signal whether it be internet or phone.
is this fixed-line/home internet? Or mobile internet?

This is on my mobile

Re: DONT USE EE

Chris_B — Fri, 21 Oct 2022 18:47:34 GMT

@Futurevodafone Is this since you had the device or recently? Wi-Fi calling is a free service provided by EE so why not use it it’s there to use for when you have poor to no service. So if there is a network issue in your area it provides you work a working signal.

Re: DONT USE EE

bristolian — Fri, 21 Oct 2022 19:29:00 GMT

The status checker posted above is the ideal way to check for local coverage outages, which are sometimes unavoidable with any mobile network. Another good test of network issues is whether other EE users locally are having similar problems.

WiFi-calling is a free service, which enables you to continue using your phone anytime you have indoor coverage issues for whatever reason.