topic Re: Roaming in Canada, phone is useless in Mobile Services

Roaming in Canada, phone is useless

steve345 — Tue, 18 Oct 2022 10:48:10 GMT

I'm currently in Canada, I forgot to set up roaming before I left. My phone will not pick up a signal or a network. I can't make calls, even to the EE number for assistance.

I have tried switching all the network buttons, off/on etc but nothing works. I need my phone to be running data at the least.

What is my next step?

Re: Roaming in Canada, phone is useless

XRaySpeX — Tue, 18 Oct 2022 10:51:35 GMT

@steve345 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

Re: Roaming in Canada, phone is useless

steve345 — Tue, 18 Oct 2022 17:02:17 GMT

I’ll give the Skype number a go tomorrow. I’ve tried all the other options you’ve mentioned, nothing doing.

can’t even ring out to Customer Service.

Thanks for the help

Re: Roaming in Canada, phone is useless

steve345 — Thu, 20 Oct 2022 16:33:02 GMT

Can’t get on Skype cos they send my code to my phone to unlock my Skype account. I’m losing business because of this. Can you not just ok my account through email or something? Frustrating lack of help on the website, live chat etc

Re: Roaming in Canada, phone is useless

XRaySpeX — Thu, 20 Oct 2022 17:09:38 GMT

No, we can't! This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: Roaming in Canada, phone is useless

steve345 — Fri, 21 Oct 2022 10:52:35 GMT

As I said before; I cannot get in touch with CS as I have to have a signal to get the code that will allow me to use my Skype account. Live chat robot is infuriating and does not understand what I’m trying to do. The hours I am working out here only give me a small window in the morning to raise problems with CS even if I could get in touch. Is there an email address that I can have to get this sorted?

Re: Roaming in Canada, phone is useless

XRaySpeX — Fri, 21 Oct 2022 12:57:40 GMT

EE provide no email contact.

I installed Skype on a PC w/out needing a phone or codes sent to 1.