topic Re: My number is incorrect? Nobody can call in Mobile Services

My number is incorrect? Nobody can call

EVN — Tue, 18 Oct 2022 13:34:05 GMT

i have given my mobile number out but nobody can call me? They say it comes up as incorrect. I have had this number for about 20 years so I don’t understand why hat the problem is. Oddly they can all text and WhatsApp me but not call? Okay hats going on !

Re: My number is incorrect? Nobody can call

Christopher_G — Tue, 18 Oct 2022 15:54:37 GMT

Hi @EVN

Welcome to the community.

What kind of phone do you have? Do you accidentally have 'do not disturb' on?

Chris

Re: My number is incorrect? Nobody can call

EVN — Wed, 19 Oct 2022 07:11:43 GMT

Hi ya

It’s an iPhone. I have checked and I’m not on do not disturb.

When people call they get an incorrect number.

Sent by iLibby

Re: My number is incorrect? Nobody can call

James_B — Wed, 19 Oct 2022 07:58:43 GMT

Hi @EVN,

Are you using a pay as you go or pay monthly plan?

Have you recently made any changes to your EE account or plan?

James

Re: My number is incorrect? Nobody can call

EVN — Wed, 19 Oct 2022 10:36:43 GMT

Hi James.

I pay monthly and have made no changes.

Sent by iLibby

Re: My number is incorrect? Nobody can call

James_B — Wed, 19 Oct 2022 11:28:02 GMT

Hi @EVN,

Can you call out from your phone?

Does it show an EE signal in the status bar?

James

Re: My number is incorrect? Nobody can call

EVN — Wed, 19 Oct 2022 13:08:43 GMT

Hi,

Yes I can make calls and I have signal.

I have tested it with a couple of people today and actually SOME people can get through but others have the incorrect number message.

I haven’t blocked anyone or anything either !

Sent by iLibby

Re: My number is incorrect? Nobody can call

James_B — Wed, 19 Oct 2022 13:17:24 GMT

Hi @EVN,

Please can you ask those affected to delete you as a contact and re-enter your details?

Does that help?

James

Re: My number is incorrect? Nobody can call

EVN — Wed, 19 Oct 2022 13:35:43 GMT

Hi

No it doesn't seem too and I can’t do that to everyone who has my number ! I use this for work sometimes.

Sent by iLibby

Re: My number is incorrect? Nobody can call

James_B — Wed, 19 Oct 2022 14:00:53 GMT

Hi @EVN,

What is the exact message they hear when calling?

James

Re: My number is incorrect? Nobody can call

EVN — Wed, 19 Oct 2022 14:33:43 GMT

‘You have dialled an incorrect number’

Sent by iLibby

Re: My number is incorrect? Nobody can call

Christopher_G — Wed, 19 Oct 2022 16:57:49 GMT

Thanks, @EVN

It may be worth calling to discuss this with our technical support team so that they can check everything from our side.

Chris