topic Re: Re: Cannot receive text in Mobile Services

Re: Cannot receive text

stillsmallvoice — Sun, 16 Oct 2022 08:12:57 GMT

I have the same problem and when I checked the settings they are shown as blocked, and I am unable to change them.

how do I tick them?

Thanks

Re: Re: Cannot receive text

Jon_K — Sun, 16 Oct 2022 10:50:56 GMT

Thanks for coming to the community, @stillsmallvoice.

If you're not able to activate roaming in your My EE Account online, I'd recommend getting in touch with our Customer Care team.

Jon

Re: Re: Cannot receive text

XRaySpeX — Sun, 16 Oct 2022 13:33:47 GMT

@stillsmallvoice : If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.