topic No signal in the USA in Mobile Services

No signal in the USA

Mrgreenze — Sat, 15 Oct 2022 10:12:03 GMT

Re: No signal in the USA

Mrgreenze — Sat, 15 Oct 2022 10:14:33 GMT

Hi. I've arrived in the USA and have no signal. I've restarted my phone several times but nothing. From what I've seen I've got to txt 150 about abroad roaming but I can't as I've no signal. Can't get thru to anyone at EE. This has never happened b4, normally my phone connects automatically when abroad.

Re: No signal in the USA

Jon_K — Sat, 15 Oct 2022 10:53:41 GMT

Hi @Mrgreenze.

What phone are you using?

Are you able to manually connect to a network within Settings?

Jon

Re: No signal in the USA

Mrgreenze — Sat, 15 Oct 2022 11:22:43 GMT

Hi. I'm on Android, Google pixel 4. My roaming is on etc. When I go to settings it says calls n SMS unavailable and won't let me click on it.

Re: No signal in the USA

XRaySpeX — Sat, 15 Oct 2022 12:00:02 GMT

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

Re: No signal in the USA

Mrgreenze — Sat, 15 Oct 2022 12:20:38 GMT

Hi. I'm on a contract, and yes the SIM was used in the UK. Same SIM I've had for years. Always worked abroad b4. ROAMing abroad is enabled.

I've restarted my phone many times. I didn't send the roam code to 150 before I left but Ive never had to before as it's always worked and now I can't as I have no signal.

How can I get a network?

Re: No signal in the USA

Jon_K — Sat, 15 Oct 2022 14:12:06 GMT

Is roaming enabled in your My EE Account, @Mrgreenze?

Jon

Re: No signal in the USA

Mrgreenze — Sat, 15 Oct 2022 14:54:32 GMT

Yes, like I've said roaming is enabled everywhere on my phone and my ee account. It always has been, I've never had a problem before. Now, suddenly, nothing.

Surely someone knows the issue?

I really need a signal to be sorted.

Re: No signal in the USA

Jon_K — Sat, 15 Oct 2022 15:56:11 GMT

Do you know anyone else on EE who has signal, @Mrgreenze?

Are you able to access network settings?

Jon

Re: No signal in the USA

Mrgreenze — Sat, 15 Oct 2022 16:39:38 GMT

I don't know anyone else out here in the USA on ee, I'm just with my family who all have signals on other networks.

Yes I can access network settings. It's says calls and SMS temporarily unavailable.

Re: No signal in the USA

XRaySpeX — Sat, 15 Oct 2022 17:20:53 GMT

Have you looked in your online MyEE at Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate?

Re: No signal in the USA

Mrgreenze — Sat, 15 Oct 2022 17:24:08 GMT

Yes. All turned on.

Re: No signal in the USA

Jon_K — Sun, 16 Oct 2022 07:24:32 GMT

Are you able to turn off Automatic Network Selection in Settings, @Mrgreenze?

This will then allow the phone to search for all available networks, which may take a few minutes.

Jon

Re: No signal in the USA

Mrgreenze — Sun, 16 Oct 2022 11:18:21 GMT

Hi. When I click on automatic network selection it does a manual search and finds nothing.

Re: No signal in the USA

Jon_K — Sun, 16 Oct 2022 12:49:07 GMT

Thanks @Mrgreenze.

If possible, I'd recommend borrowing a phone from a family member to give us a call.

You can see all numbers to call on our Contact Us Page.

Jon