topic Re: Visual Voicemail “Voicemail Error: Unavailable” in Mobile Services

Visual Voicemail “Voicemail Error: Unavailable”

lordbyron — Fri, 14 Oct 2022 17:22:18 GMT

Hi there

I’m having some trouble with getting Visual Voicemail setup.

I have done so far: texted IPHONE VISUAL to 150, received the confirmation text telling me it’s now enabled.

What I’m unable to do: setup “voicemail password (or passcode). It errors with “Voicemail Error: Unavailable”.

Edit: I just got “Voicemail Error: Try again later” as an addition to this.

I’m on Pay Monthly, as I’m assuming it matters(?).

Many thanks for any input.

Re: Visual Voicemail “Voicemail Error: Unavailable”

Chris_B — Fri, 14 Oct 2022 19:51:57 GMT

@lordbyron Try restarting the device and try again

Re: Visual Voicemail “Voicemail Error: Unavailable”

lordbyron — Fri, 14 Oct 2022 21:20:01 GMT

No dice unfortunately. Tried that, airplane mode on/off and turning off mobile data etc all to no avail.

Re: Visual Voicemail “Voicemail Error: Unavailable”

Jon_K — Sat, 15 Oct 2022 08:04:24 GMT

Hi @lordbyron.

If you dial 222 from your keypad are you able to access voicemail?

Jon

Re: Visual Voicemail “Voicemail Error: Unavailable”

lordbyron — Sat, 15 Oct 2022 18:12:15 GMT

Hi Jon,

Yes, that allows me to access them but; I signed up to EE for the wide support of Apple-specific features.

Is there anyone that could look into it not working?

Kind regards

Re: Visual Voicemail “Voicemail Error: Unavailable”

Jon_K — Sun, 16 Oct 2022 08:24:11 GMT

Thanks @lordbyron, that was just to check that your voicemail is set up from our end.

Can you remove the visual voicemail feature, then add it again?

Text IPHONE VISUAL OFF to 150 to remove it.

Jon

Re: Visual Voicemail “Voicemail Error: Unavailable”

lordbyron — Sun, 16 Oct 2022 13:33:39 GMT

Hi there.

Done as you’ve advised and the same error “try again later”.

Edit: I have tried restarting, resetting mobile data etc as advised before.

Re: Visual Voicemail “Voicemail Error: Unavailable”

Jon_K — Sun, 16 Oct 2022 13:58:13 GMT

Thanks for trying this, @lordbyron.

At this point I'd recommend getting in touch with our Customer Care team so they can check your account and help you with this.

Jon

Re: Visual Voicemail “Voicemail Error: Unavailable”

lordbyron — Sun, 16 Oct 2022 14:03:41 GMT

Hi Jon,

Do they have an email address? I didn’t expect the “contact us” messaging feature to be down 24/7, which is why I came here to begin with.

Re: Visual Voicemail “Voicemail Error: Unavailable”

Jon_K — Mon, 17 Oct 2022 07:25:46 GMT

Sorry, there's no email address you can contact @lordbyron.

Our live chat teams are open from 8am, and you can access live chat through that page or through your My EE Account.

Jon