topic Re: Wi-Fi doesn’t connect to EE auto Wi-Fi on tube in Mobile Services

Wi-Fi doesn’t connect to EE auto Wi-Fi on tube

Mrhas81 — Wed, 12 Oct 2022 19:39:21 GMT

Hi everyone.
I have recently upgraded my phone from an iPhone 12 to an iPhone 14pro however when I’m using the tube and want to connect to EE WI-FI AUTO it hardly connects and when it does it takes so long it’s not even worth it.

anyone else having the same issue or can offer any help with this.

thanks

Has

Re: Wi-Fi doesn’t connect to EE auto Wi-Fi on tube

Northerner — Wed, 12 Oct 2022 20:09:20 GMT

Hi @Mrhas81

I got the tube from Kings Cross this morning and it never connected automatically. I clicked on the WiFi and it connected automatically (on Android).

Same at the Bank on the way back.

https://ee.co.uk/help/help-new/network-and-coverage/tethering-or-sharing-internet/wifi-on-the-london-underground

Thanks

Re: Wi-Fi doesn’t connect to EE auto Wi-Fi on tube

uk_22 — Tue, 15 Nov 2022 14:37:19 GMT

Hey, I’m having the same issues, ‘ EE Wi-Fi Auto’ connect if I force connect it in settings each time. Auto join is marked but it doesn’t auto join to the Wi-Fi.

Did you manage to sort this out?

Re: Wi-Fi doesn’t connect to EE auto Wi-Fi on tube

Mrhas81 — Tue, 15 Nov 2022 14:39:15 GMT

No, still have the same issue

Sent from the all-new AOL app for iOS

Re: Wi-Fi doesn’t connect to EE auto Wi-Fi on tube

uk_22 — Tue, 15 Nov 2022 14:42:14 GMT

I called EE customer services team last week and they removed the TfL Wi-Fi from my account and added it again. Obvs hasn’t worked. I will call them again

Re: Wi-Fi doesn’t connect to EE auto Wi-Fi on tube

Lellyboo — Tue, 22 Nov 2022 08:04:10 GMT

It’s the same for me. I’ve called them several times. Yesterday they said it underground Wi-Fi wasn’t on my account so they added it but it’s still not working. Very frustrating

Re: Wi-Fi doesn’t connect to EE auto Wi-Fi on tube

Christopher_G — Tue, 22 Nov 2022 08:17:02 GMT

I would recommend getting back in touch with our Technical Support team, @Lellyboo.

Hopefully they can help fix you.

Chris

Re: Wi-Fi doesn’t connect to EE auto Wi-Fi on tube

uk_22 — Tue, 22 Nov 2022 08:21:15 GMT

I was also told the standard “reset network settings and if that doesn’t
work we would recommend a hard reset of the phone”

Did both and still not working!