topic Re: Roaming in Mobile Services

Roaming

Zinedine1 — Wed, 21 Sep 2022 22:07:56 GMT

Hi I would like to cancel my roaming charges please

Re: Roaming

XRaySpeX — Wed, 21 Sep 2022 22:17:18 GMT

@Zinedine1 : You can't cancel any roaming charges you've incurred.

If you mean you want to cancel the Roam Abroad Pass, just text STOP ROAMING PASS to 150 & you'll be charged pro-rata.

Re: Roaming

Stockton31 — Wed, 12 Oct 2022 11:24:55 GMT

please cancel my roaming charges

Re: Roaming

James_B — Wed, 12 Oct 2022 11:31:32 GMT

Hi @Stockton31,

Welcome to the EE Community. 🙂

How can we help today? Are you looking to cancel a roaming add-on?

James

Re: Roaming

XRaySpeX — Wed, 12 Oct 2022 11:36:26 GMT

@Stockton31 : You can't cancel any roaming charges you've incurred.

Re: Roaming

bristolian — Wed, 12 Oct 2022 17:02:50 GMT

@Stockton31 wrote:

please cancel my roaming charges

What charges are you looking to cancel? Can you be specific?

Roaming charges that have been validly incurred can't be cancelled, as already explained.

Recurring add-ons that incur charges, can be cancelled and future charges will then stop.

Re: Roaming

Nightowl62 — Sun, 02 Apr 2023 09:23:16 GMT

Please CANCEL my Roaming PASS

Re: Roaming

James_B — Sun, 02 Apr 2023 09:28:01 GMT

Hi @Nightowl62,

Welcome to the EE Community. 🙂

Please text STOP ROAMING PASS to 150.

Thanks

James

Re: Roaming

Highlandmiroi — Sun, 28 May 2023 13:38:25 GMT

I tried that several times, it doesn't work.

Re: Roaming

Leanne_T — Mon, 29 May 2023 06:26:40 GMT

Hi @Highlandmiroi

Thanks for coming here.

Which roaming add-on do you have?

Thanks 🙂

Leanne.

Re: Roaming

angmoo2429 — Wed, 31 May 2023 13:26:22 GMT

How do I text 150

Re: Roaming

Leanne_T — Wed, 31 May 2023 13:41:25 GMT

Hi @angmoo2429

Do you have a roaming add-on you would like to cancel?

Leanne.

Re: Roaming

Glenne01 — Sun, 04 Jun 2023 06:51:04 GMT

yes

Re: Roaming

Christopher_G — Sun, 04 Jun 2023 08:59:50 GMT

Hi @Glenne01

Is there something we can help you with?

Chris

Re: Roaming

CHRIS4652 — Sun, 15 Oct 2023 10:06:34 GMT

Yes please

Re: Roaming

James_B — Sun, 15 Oct 2023 10:53:06 GMT

Welcome to the EE Community @CHRIS4652 🙂

How can we help?

James