topic Re: Voicemail notification problem in Mobile Services

Voicemail notification problem

Spartabis — Tue, 11 Oct 2022 07:42:31 GMT

For the past 10 I have been having problems with voicemail notification. When my phone is off or there is no reception and I get a call, when the phone is back on, voicemail alert me by text that there is a missed call but does not show the phone number of the Caller. So I don't know who called. It used to work fine all the time but for the past 10 days I have been experiencing this problem. I called the tech support who said they will look into this but up to now the problem still not fixed. My phone is moto e5 plus android. Hopefully someone can help with this here. Thanks

Re: Voicemail notification problem

Christopher_G — Tue, 11 Oct 2022 10:36:40 GMT

Hi @Spartabis

Welcome to the community.

Does it show as an unknown number and does this happen to every voicemail?

Have you tried turning voicemail off by texting VM OFF to 150, then back on by texting VM ON to 150?

Chris

Re: Voicemail notification problem

Spartabis — Tue, 11 Oct 2022 15:41:58 GMT

hi. christopher

all it shows is my voicemail number which ends with 4444 at top and then a message saying that this person/number called at "the time" but it doesn't show the number of the person who called. it happens with every voice mail where ever the person left a voice messase or not.

Re: Voicemail notification problem

Spartabis — Tue, 11 Oct 2022 15:43:27 GMT

by the way i have deactivated and re activated voicemail by dialling 150 and this did not help.

Re: Voicemail notification problem

Christopher_G — Tue, 11 Oct 2022 15:50:14 GMT

That sounds really strange, @Spartabis

I would recommend speaking with our technical support team so that they can investigate this further for you.

Let us know what happens please.

Chris

Re: Voicemail notification problem

Spartabis — Tue, 11 Oct 2022 17:39:10 GMT

i will contact them again as it has been over a week now since informed them about the problem and so far it hasn't been fixed.

Re: Voicemail notification problem

Christopher_G — Tue, 11 Oct 2022 17:41:40 GMT

Keep us posted on what happens, @Spartabis.

Chris

Re: Voicemail notification problem

Spartabis — Tue, 11 Oct 2022 21:51:15 GMT

yes i will keep you updated.

Re: Voicemail notification problem

Spartabis — Wed, 12 Oct 2022 22:30:05 GMT

Hi..just an update as promised. The voicemail message is working again now since this morning. it is displaying the missed call number now. I think the tech support guys have fixed it. I just hope this will not happen again.

Re: Voicemail notification problem

Leanne_T — Thu, 13 Oct 2022 06:51:42 GMT

Thanks for coming back and letting us know @Spartabis

Leanne.