topic Abroad in india , in able to connect network in Mobile Services

Abroad in india , in able to connect network

KeshDr — Tue, 11 Oct 2022 04:50:52 GMT

Hi Unable to connect to any network as I am

india . Bought travel pass

Data is on roaming

auto network selection

still not working

Thanks

Re: Abroad in india , in able to connect network

Jon_K — Tue, 11 Oct 2022 06:51:11 GMT

Thanks for coming to the community, @KeshDr.

Is roaming enabled in your My EE Account?

Jon

Re: Abroad in india , in able to connect network

XRaySpeX — Tue, 11 Oct 2022 15:30:31 GMT

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

Re: Abroad in india , in able to connect network

KeshDr — Thu, 13 Oct 2022 03:36:28 GMT

Found solution, EE customer service personnel was very helpful

my tip for any one in the same boat

is to contact CS , by “web chat “ as there is no net work , the only way to contact by Chat

You can access the chat from “Contact us”

Easy, Free , with 100% Success

it May take up to 15 mins or but worth it

Re: Abroad in india , in able to connect network

Leanne_T — Thu, 13 Oct 2022 06:40:56 GMT

Thanks for coming back and letting us know @KeshDr

Glad to hear this is now sorted for you 🙂

Leanne.

Re: Abroad in india , in able to connect network

DSCHART — Wed, 08 Nov 2023 04:35:53 GMT

I tried the same way as I have a similar problem in India. I cannot connect at all to the India network or showing no signal. I have an India sim as well which works perfectly so it’s not my iPhone. I used the app chat and still have no reply. What can I do or is there no way to connect with EE in India?

Re: Abroad in india , in able to connect network

Katie_B — Wed, 08 Nov 2023 07:19:44 GMT

Hi @DSCHART.

Welcome to the community.

Are you a pay as you go or pay monthly customer?

Speak soon,

Katie