topic Re: Corfu Roaming in Mobile Services

Corfu Roaming

Morgan55x — Mon, 10 Oct 2022 17:57:23 GMT

Hi I am in Corfu, i can use my phone abroad as part of my contract however it’s suddenly stopped allowing me to and said I’ve got a spending cap so they’ve barred me. It shouldn’t be charging me. It keeps saying I’m in Albania on my EE texts but I’m in Corfu so should be able to use my phone and have done for the most of the day. Can you help me please. I cannot phone your help line as it says not authorised.

Re: Corfu Roaming

Chris_B — Mon, 10 Oct 2022 20:02:08 GMT

@Morgan55x That’s because your device is connect to an Albanian network. Try doing a manual network search to connect to a local network operator.

Re: Corfu Roaming

Schockwave — Mon, 10 Oct 2022 20:05:40 GMT

Hello @Morgan55x ,

Welcome to the community,

Have you checked what network you are connected to? You may have to do a manual search, as if it is connecting to Albania, then that is why you are unable to use your phone.

If you need help and need to contact customer service, so long as you have Skype, there is a free number you can ring, when the offices are open:

https://coverage.ee.co.uk/coverage/ee