topic Re: Re: Does anyone know if Roam Abroad pass is valid for 30 days from starting? in Mobile Services

Re: Does anyone know if Roam Abroad pass is valid for 30 days from starting?

SallySpencer — Mon, 10 Oct 2022 09:41:47 GMT

How do you cancel Roam Abroad Pass via the app (or online). I can't find any option to cancel anywhere.

Thanks

Re: Re: Does anyone know if Roam Abroad pass is valid for 30 days from starting?

Christopher_G — Mon, 10 Oct 2022 10:08:49 GMT

Hi @SallySpencer

Is it a smart benefit or an add-on that you have?
Chris

Re: Re: Does anyone know if Roam Abroad pass is valid for 30 days from starting?

SallySpencer — Mon, 10 Oct 2022 10:21:25 GMT

I think it's an add-on - I don't think my package includes smart benefits.
I finally got an answer from EE via the online chat and they cancelled it
for me. For future reference, apparently you text STOP ROAMING PASS to 150.
I'd tried texting but had used 'stop roam abroad' and it didn't accept that.

Does that tally with your experience?

Thanks

Re: Re: Does anyone know if Roam Abroad pass is valid for 30 days from starting?

Christopher_G — Mon, 10 Oct 2022 10:48:26 GMT

Thanks for coming back to let us know, @SallySpencer. 🙂

Chris

Re: Re: Does anyone know if Roam Abroad pass is valid for 30 days from starting?

GCCK — Sun, 12 Feb 2023 20:25:09 GMT

It's definitely an Add-On. To remove, either text to 150 (as per @SallySpencer, above) or go to My EE Add-ons & Benefits, scroll down to "currently active add-ons" and click Remove on right hand side next to Roam Abroad Pass.

Re: Re: Does anyone know if Roam Abroad pass is valid for 30 days from starting?

chrisbarton — Sat, 29 Jul 2023 17:07:49 GMT

Thank you