topic Re: Re: Not able to make or receive calls on International Roaming in Mobile Services

Re: Not able to make or receive calls on International Roaming

Patrique321 — Mon, 10 Oct 2022 10:05:38 GMT

Hi I cannot make or receive calls although my data is fine so WhatsApp works.

I cannot therefore talk to the small business team to get technical support.

How can I get help?

Surely you should have an email or WhatsApp for situations like this?

Re: Re: Not able to make or receive calls on International Roaming

bristolian — Mon, 10 Oct 2022 10:10:36 GMT

Are you in the UK or abroad? If abroad and on pay-monthly, have you enabled "call abroad & premium-rate" in your myEE online account?

Re: Re: Not able to make or receive calls on International Roaming

Schockwave — Mon, 10 Oct 2022 13:38:27 GMT

@Patrique321 , if you have not been able to enable roaming as @bristolian suggested, if you have Skype, you can ring customer service for free:

https://ee.co.uk/contact-ee/account-billing/mobile

There is no email contact or WhatsApp with EE, customers should make sure they are all set up before going abroad, something I do every time, just to be sure, personally.

Re: Re: Not able to make or receive calls on International Roaming

Patrique321 — Tue, 11 Oct 2022 12:44:26 GMT

Brilliant thank you

Patrique Habboo

[Mod edit: Please do not post your phone number in this public forum. Thanks]

Re: Re: Not able to make or receive calls on International Roaming

Schockwave — Tue, 11 Oct 2022 12:57:59 GMT

@Patrique321 , you are welcome, glad we were able to help, thank you for coming back and letting us know.