topic Re: In Mexico and cannot connect to local Movistar network my wife’s phone updated in Mobile Services

In Mexico and cannot connect to local Movistar network my wife’s phone updated

Stafford5965 — Sun, 09 Oct 2022 13:41:55 GMT

My 11 won’t connect to service providers my wife’s has the 150 number won’t connect over WiFi help

Re: In Mexico and cannot connect to local Movistar network my wife’s phone updated

Leanne_T — Sun, 09 Oct 2022 14:47:29 GMT

Thanks for coming here.

Can you try logging into your My EE account online go to Menu > Account Settings > Parental and Data Controls > Enable Roaming and Make calls abroad from the UK > Do they both show as ticked?

Leanne.

Re: In Mexico and cannot connect to local Movistar network my wife’s phone updated

XRaySpeX — Sun, 09 Oct 2022 15:46:06 GMT

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

Re: In Mexico and cannot connect to local Movistar network my wife’s phone updated

Stafford5965 — Sun, 09 Oct 2022 18:11:44 GMT

Hi no the box won’t tick it just flies back I’m now stuck with no phone to use

Re: In Mexico and cannot connect to local Movistar network my wife’s phone updated

Stafford5965 — Sun, 09 Oct 2022 18:16:42 GMT

Thankyou but it won’t allow me to make any calls even though I’ve ticked the boxes I’m a frequent traveller but this is terrible all the settings appear right but I cannot get in touch with ee

Re: In Mexico and cannot connect to local Movistar network my wife’s phone updated

XRaySpeX — Sun, 09 Oct 2022 18:19:52 GMT

Then time to call over Skype.