Data roaming won't work in Morocco

Dev365494 — Fri, 07 Oct 2022 11:07:27 GMT

I have the 'roam abroad pass' which has worked all over Europe this summer.

However since I have been in Morocco have had no data at all.

Roaming is switched on.

Any ideas?

Re: Data roaming won't work in Morocco

XRaySpeX — Fri, 07 Oct 2022 11:09:37 GMT

@Dev365494 : Can you make calls & texts?

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

topic Re: Data roaming won't work in Morocco in Mobile Services

Data roaming won't work in Morocco

Re: Data roaming won't work in Morocco