topic Re: Want roaming in Mobile Services

Want roaming

Gorrgurefet12 — Thu, 06 Oct 2022 13:31:41 GMT

How can i activate the roaming services

Re: Want roaming

XRaySpeX — Thu, 06 Oct 2022 13:40:16 GMT

Are you already abroad or are you preparing to go abroad? Where? If abroad, do you have roaming problems?

Re: Want roaming

Gorrgurefet12 — Thu, 06 Oct 2022 14:19:55 GMT

I am currently in The Gambia and want roaming on my UK sim

Re: Want roaming

James_B — Thu, 06 Oct 2022 14:26:48 GMT

Hi @Gorrgurefet12,

Welcome to the EE Community. 🙂

Please see EE Roaming - Help when abroad with your EE phone or device.

If you are still having issues after following those tips, please let us know.

Thanks

James

Re: Want roaming

XRaySpeX — Thu, 06 Oct 2022 15:20:59 GMT

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

Re: Want roaming

Gorrgurefet12 — Thu, 06 Oct 2022 15:24:25 GMT

am currently in the Gambia and need to put my EE sim on roaming

Re: Want roaming

Gorrgurefet12 — Thu, 06 Oct 2022 15:30:33 GMT

can you activate the Roaming outside UK

Re: Want roaming

XRaySpeX — Thu, 06 Oct 2022 15:32:09 GMT

Yes, you've already told us & I told you what to do.

Re: Want roaming

Schockwave — Thu, 06 Oct 2022 15:34:15 GMT

@Gorrgurefet12 , you have not replied to the previous question asked or maybe not read what @XRaySpeX has written, he has given you all the information you need to be able to roam and enable it, we cannot do this for you, it will also depend whether you have used your SIM card before going abroad, if pay monthly you can either enable this yourself as previously written or you would have to ring customer service as has already been suggested.

Re: Want roaming

Gorrgurefet12 — Thu, 06 Oct 2022 15:38:40 GMT

yes am on sim contract

Re: Want roaming

Gorrgurefet12 — Thu, 06 Oct 2022 15:39:35 GMT

i didnt activate my roaming before leaving the UK

Re: Want roaming

Gorrgurefet12 — Thu, 06 Oct 2022 15:43:43 GMT

yes have seen @XRaySpeX replied and try doing it but it didnt work

Re: Want roaming

Schockwave — Thu, 06 Oct 2022 15:45:39 GMT

@Gorrgurefet12 , Have you checked via the My EE App or via the website by clicking on settings, see if you can enable roaming, call abroad and premium calls? If that does not work, unfortunately, you will have to ring, which you can do for free using Skype as @XRaySpeX has written, he wrote the number there too.

You replied as I was writing, you will have to give EE a call, as we are unable to do this for you, there is no account access here, sorry.

Re: Want roaming

Gorrgurefet12 — Thu, 06 Oct 2022 15:50:36 GMT

how can i locate the settings cause i cant seem to see it on the app

Re: Want roaming

XRaySpeX — Thu, 06 Oct 2022 15:54:44 GMT

Then as I told you need to contact CS over Skype.

I also told you to use MyEE online not the app.

I've given you everything to follow down to every eventuality. There is nowt more anybody here can tell you. As the last resort you need to get in contact with EE.

Re: Want roaming

Gorrgurefet12 — Thu, 06 Oct 2022 15:52:23 GMT

ok thank you..., let me try calling CS on skype

Re: Want roaming

Gorrgurefet12 — Thu, 06 Oct 2022 16:34:22 GMT

i got them on skype and the information need..., it was helpful really appreciate the time n help

thank you

Re: Want roaming

Jon_K — Thu, 06 Oct 2022 17:10:50 GMT

Hi @Gorrgurefet12.

You should be able to activate roaming in your My EE Account.

It can take up to 24 hours for changes to reflect in your account.

Jon

Re: Want roaming

XRaySpeX — Thu, 06 Oct 2022 17:51:42 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.