topic Re: How do I set up MMS on my S20? in Mobile Services

How do I set up MMS on my S20?

SarahJones3 — Thu, 06 Oct 2022 15:52:19 GMT

I have used the https://setup-ee.wdsglobal.com/ to install and set up MMS for my Galaxy S20, however when I try to send an MMS message it never goes through and returns the message "Not supported by network"

How can I get this to work? I have tried sending myself a MMS and got the same result.

Re: How do I set up MMS on my S20?

XRaySpeX — Thu, 06 Oct 2022 15:59:23 GMT

@SarahJones3 : Did you use the Photo Messaging setup?

Re: How do I set up MMS on my S20?

SarahJones3 — Thu, 06 Oct 2022 16:49:54 GMT

Yes I have used the photo message set up.

It's a US number, ee customer service said I needed credit and that was all, but now I have credit and still get the same error message.

Re: How do I set up MMS on my S20?

Christopher_G — Fri, 07 Oct 2022 07:15:33 GMT

Are you in the UK at the moment, @SarahJones3?

Chris

Re: How do I set up MMS on my S20?

StaffsDFU — Wed, 04 Oct 2023 15:32:44 GMT

I am also having this issue with a Samsung Galaxy A54 5G. I am trying to send MMS but it comes up with the message 'MMS not supported by network'

Re: How do I set up MMS on my S20?

James_B — Wed, 04 Oct 2023 17:07:35 GMT

Hi @StaffsDFU,

Welcome to the EE Community. 🙂

Have you tried updating your settings at EE Setup (wdsglobal.com)?

James

Re: How do I set up MMS on my S20?

StaffsDFU — Thu, 05 Oct 2023 07:22:41 GMT

Yes I tried this before posting on here and the message which didn't send before still didn't send after I updated.

Re: How do I set up MMS on my S20?

StaffsDFU — Thu, 05 Oct 2023 07:32:29 GMT

I am using a PAYG SIM for it, and I added £20 credit which gave me a bundle.

Re: How do I set up MMS on my S20?

Leanne_T — Thu, 05 Oct 2023 08:26:45 GMT

Hi @StaffsDFU

You would need credit to send picture messages.

Can you text BALANCE to 150 and let me know the full reply?

Leanne 🙂